Customer Service
Detailed information on our processes, policies, and product support.
Shipping & Delivery
What is White Glove Delivery?
Our signature delivery service includes inside delivery, unpacking, placement in the room of your choice, and removal of all packaging materials.
How long does shipping take?
In-stock items typically ship within 3-5 business days. Custom collections may take 6-10 weeks depending on the artisan's schedule.
Do you ship internationally?
Yes, we provide luxury shipping solutions to most countries globally. International rates are calculated at checkout.
Can I track my order in real-time?
Once your order is dispatched, you will receive a tracking link via email and SMS for real-time updates.
Returns & Refunds
What is your return policy?
We accept returns of unused items in original packaging within 30 days of delivery. Custom or "Final Sale" items are non-returnable.
How do I initiate a return?
Log in to your account, go to 'My Orders', and select 'Return Item' for the respective order. Our team will review and send a prepaid label.
Still need assistance?
Our concierge team is available for personalized support.